The full enrolment flow

Application → acceptance → access → attendance.
Where each step can break.

📋The four-stage enrolment flow
Stage 1: Application — Student submits enrolment form. School receives notification. If no automated response, the student hears nothing.

Stage 2: Acceptance — School sends acceptance email within 48 hours. Must include: confirmation of place, start date, what to do next (create account), and a direct link.

Stage 3: Platform invitation — Student receives platform invitation email. If this goes to spam, onboarding stops here. Follow up within 48 hours for anyone who has not created an account.

Stage 4: Pre-session engagement — Student creates account, accesses classroom, sees first assignment. Before the first live session, send a message through the platform: what to prepare and what the session will cover.

The two most common drop-off points are between Stage 2 and Stage 3 (invitation goes to spam) and between Stage 3 and Stage 4 (student is confused by the platform before the first session).

Reducing drop-off at each stage

Specific actions for
each failure point.

📧Invitation goes to spam — ask students to check spam and whitelist the domain
In your acceptance communication, add: ‘Your platform invitation will arrive from sprintup.education. If you do not see it within 24 hours, please check your spam folder and mark it as safe.’
💬Student creates account but does not attend — pre-session engagement is critical
Send a personal message via the platform's messaging tool to every enrolled student three days before the first session.
🎯First session is a poor experience — over-prepare for session one
The first session is the highest-risk session for dropping out. Test your tech, test the classroom setup, have a clear opening five minutes prepared.
Platform tools for enrolment management

What SprintUp Education provides
to automate the flow.

SprintUp Education's enrolment tools include: an automated application confirmation email, a platform invitation system that tracks whether it has been opened and acted on, and a classroom access dashboard that shows which enrolled students have created accounts. The most useful dashboard view is the ‘Enrolled but not yet active’ list — check this 48 hours after sending invitations and follow up personally with any students on it.